- OperatorNovatrix S.R.L.
- Established2021
- Total Games4,000+
- PlatformSOFTSWISS
Information we may collect
The information handled by a casino website can vary depending on how you use the service, the features you access and the checks that may be required. Rickycasino may collect information you provide directly, information created through your use of the website and information received from service providers or other permitted sources. We try to collect information that is relevant to operating the service and meeting our responsibilities.
Account and contact details
When you register or communicate with us, we may handle details such as your name, date of birth, residential information, country, username, login details and contact information. We may also keep records of your preferences, account settings, responsible gaming choices, communications and interactions with customer support. These details help us create and manage your account, provide assistance, communicate important service information and maintain accurate records.
Identity and verification information
To help confirm identity, age, location or account ownership, we may request verification information and supporting documents. This may include information shown on identity documents, proof of address, photographs or other information needed for appropriate checks. Verification information may be reviewed by authorised staff or specialist service providers. It may be used to help prevent impersonation, account misuse, fraud, money laundering and other unlawful or prohibited activity.
Payment and transaction records
If you deposit, withdraw or otherwise use payment features, we may handle payment method details, transaction amounts, dates, status information, account balances and related records. Payment details may be processed through external payment providers, and we may not receive or store every part of your full payment information. We keep records needed to reconcile transactions, investigate disputes, assist with support requests, protect accounts and meet applicable obligations.
Technical, device and usage data
When you use the website, technical information may be collected automatically. This can include your IP address, browser type, device type, operating system, language, approximate location, referring website, pages viewed, actions taken, dates and times of access, and information about errors or interruptions. We may also use device identifiers and similar technologies to recognise a session, protect the website, understand performance and help detect unusual activity.
How we use information
Personal information may be used for the purposes described below. The exact use depends on the information involved, the feature being used and the circumstances in which it was collected. We seek to use information in a way that is reasonably connected with providing, securing and improving the service.
- To create, maintain and administer your account, including login, account settings and account-related communications.
- To provide website features, process requests and support your use of the available services.
- To confirm identity, age, location or account ownership and complete verification checks.
- To process deposits, withdrawals and other transactions, maintain financial records and investigate payment issues.
- To prevent, identify and investigate fraud, scams, cyberattacks, collusion, account takeover, money laundering and other prohibited or unlawful conduct.
- To monitor activity for security, responsible operation, compliance and the protection of players, the website and other people.
- To respond to questions, complaints, privacy requests and other communications, and to keep a record of those interactions.
- To understand how the website is used, troubleshoot faults, test features and improve its reliability, functionality and content.
- To send service messages, security notices and other communications necessary for the operation of your account.
- To send promotional communications where permitted and where you have not opted out or withdrawn consent, when consent is the appropriate basis for those communications.
- To meet legal, regulatory, accounting, tax, dispute-resolution and other formal obligations that apply to the service or its providers.
- To establish, exercise or defend legal rights, protect property and respond to valid requests from authorised bodies.
Sharing information with service providers
Information may be shared with carefully selected providers that help operate the website or deliver related services. Examples may include payment providers, identity and verification providers, fraud prevention services, technology and hosting providers, customer support tools, analytics providers, communication platforms and professional advisers. These providers should receive information only where it is needed for their function, and they may be required to protect it and use it only for authorised purposes.
Information may also be shared when necessary to protect users, investigate suspected misuse, enforce applicable terms, respond to a lawful request, comply with an obligation or support a business or legal process. Where a provider operates in another country, information may be handled or stored outside Australia. We take reasonable steps to use appropriate safeguards for information shared in this way, subject to the circumstances and requirements that apply.
Your privacy choices and requests
Depending on the circumstances and the requirements that apply, you may have rights relating to the personal information we hold about you. These rights are not always absolute, and a request may need to be verified before action is taken. We may also need to retain some information or refuse part of a request where this is necessary for security, legal, fraud prevention, dispute or record-keeping reasons.
- Access: you may ask for information about the personal information we hold about you and, where appropriate, request a copy or explanation of how it is used.
- Correction: you may ask us to correct information that is inaccurate, incomplete or out of date.
- Deletion: you may ask us to delete personal information where it is no longer needed or where another valid basis for deletion applies. Deletion may be limited where records must be kept for legal, security, transaction or dispute purposes.
- Marketing choices: you may withdraw consent to marketing communications or ask us to stop sending promotional messages. You can usually use an unsubscribe option in a marketing message, and service or security communications may still be sent when necessary.
- Restriction or objection: where available, you may ask us to limit certain processing or raise an objection to a particular use of your information.
- Complaint: you may contact us if you have concerns about how personal information has been handled, and we will review the concern in a reasonable manner.
How to exercise your rights
To request access, correction or deletion of your data, to withdraw consent to marketing, or to raise a privacy concern, contact support@rickycasinocasino.click. Please explain what you are requesting and provide enough information for us to identify the relevant account or records. For your protection, we may ask for reasonable information to verify your identity before completing a request. We may contact you if clarification is needed.
We aim to handle privacy requests promptly and fairly. The time required may depend on the complexity of the request, the information involved and any verification or legal checks that are necessary. If we cannot complete a request in full, we will explain the reason where appropriate. This policy may be updated from time to time to reflect changes to the website, services, technology or applicable requirements. The current version published on this page will apply to information handled under the policy.
